If the main person lives at a care organisation
If the main person lives at a care organisation and does not have a Familynet page yet, ask your contact person at the care organisation for an invitation. If the main person already has a page, ask the First contact person for an invitation.
If you work at a care organisation
Ask a colleague in your division or the the Familynet Manager at your care organisation for an invitation for Familynet.
If your care organisation doesn't use Familynet yet
If you work at a care organisation and your care organisation doesn't use Familynet yet, then try Familynet free for 6 weeks. Start the 6 week trial here, free and without obligations.
If the main person lives at home
If the main person lives at home and not in a care organisation you need to create a Familynet for Home page. If the main person already has a Familynet for Home page, ask the First contact person for an invitation.
If you forgot your password, you can set a new password here
If you are sure that you have a Familynet account and login is unsuccessful, complete the following steps:
1. Check whether you are on the Log in page.
2. Make sure Caps Lock is off.
3. Check to ensure you enter the email address correctly, including the dot and @
4. Check whether you enter the password correctly. It is important that you enter the password exactly as you chose it when you created your Familynet account. For example, if your password is 'Sunflower123', do not enter 'sunflower123' or 'sun flower123'.
5. Make sure cookies in your browser are enabled.
6. If you forgot your password, you can set a new password here.
7. If you have a new email address, you need to change it on Familynet. Log in to Familynet using your old email address. In the navigation bar at the top of the screen, click your name or picture and go to Settings. Now click on Email address and change it.
In the navigation bar at the top of the screen, click your name or picture and go to Settings. Now click on Password and change it.
In the navigation bar at the top of the screen, click your name or picture and go to Settings. Now click on Profile and change your name.
In the navigation bar at the top of the screen, click your name or picture and go to Settings. Now click on Profile and click Change picture.
Log in to Familynet using your old email address. In the navigation bar at the top of the screen, click your name or picture and go to Settings. Now click on Email address and change it.
Note: after the change, you must use your new email address in order to log in.
In the navigation bar at the top of the screen, click your name or picture and go to Settings. Now click on Email notifications and change the settings.
If you want to delete the Familynet page, consult "How do I delete a Familynet page?"
You do not want to delete the Familynet page, but only your Familynet account? If so, please send an email to support@familynet.care
Click on Menu and go to Clients. Now click on All clients and click the client where you want to post a message. Write your message in the field at the top of the page (where it says 'Write your message here...'). Select who the message is for: All members or First contact person (you need to have Professional+ or Familynet Manager status to select First contact person). Finally, click Post message.
Write your message in the field at the top of the page (where it says 'Write your message here...'). Select who the message is for: All members or Family. Finally, click Post message.
Click the cogwheel icon next to the message you want to change or remove. Now, click on Edit message or Delete message.
You can only edit or delete your own messages.
Click on Menu and go to Clients. Now click on All clients and click the client where you want to post a message. Write your message in the field at the top of the page (where it says 'Write your message here...'). Select who the message is for: All members or First contact person (you need to have Professional+ or Familynet Manager status to select First contact person).
Now click on the picture, video or document icon and select the files you want to add. Subsequently, the files will be uploaded. Finally, click Post message.
Write your message in the field at the top of the page (where it says 'Write your message here...'). Select who the message is for: All members or Family.
Now click on the picture, video or document icon and select the files you want to add. Subsequently, the files will be uploaded. Finally, click Post message.
Write your reply in the field at the bottom of the message you want to respond to (where it says 'Write your reply here...'). Finally, click Post reply.
The First contact person can add family members.
Click on Menu and go to New family member (or go to Members and click New family member).
The First contact person can add members.
Click on Menu and go to New member (or go to Members and click New member).
The First contact person and Familynet Manager at the care organisation can remove family members.
Click on Members and click the family member you want to remove. Now click on Remove.
The First contact person can remove members.
Click on Members and click the member you want to remove. Now click on Remove.
The First contact person can change the name of the main person.
At the Familynet page, click on Page Management and change the name.
The First contact person can change the picture of the main person.
At the Familynet page, click on Page Management and click Change picture.
The Familynet Manager at the care organisation, Professional+ and First contact person can change the First contact person.
At the Familynet page, click on Page Management and go to First contact person. Here you change the First contact person.
The First contact person can change the First contact person.
At the Familynet page, click on Page Management and go to First contact person. Here you change the First contact person.
The Professional+ can move the page to the archive.
At the Familynet page, click on Page Management and go to Archive. Finally, click on Archive page.
The Familynet Manager at the care organisation and First contact person can delete the page.
At the Familynet page, click on Page Management and go to Delete page. Follow the instructions and, finally, click on Delete page.
If the subscription expires, the Familynet page can no longer be accessed. After some time, the page, including pictures and videos, is deleted. Do you want to delete the page now? If so, please send an email to support@familynet.care
Click on Menu and go to Calendar. Click on New appointment. Enter the data and click on Make appointment.
The Calendar lists the appointments of all clients you have access to.
Click on Calendar and click New appointment. Enter the data and click on Make appointment.
Click on the appointment you want to edit or delete and click Edit appointment or Delete appointment. You can only edit or delete appointments made by you.
The Forum enables professionals and family members to create threads to discuss things, make appointments or share information. Each division has its own Forum, so that families of different clients can contact each other.
Click on Menu and go to Forum. Now click on New thread.
Click on Menu and go to Forum. Click the thread you want to reply to. Subsequently, you can write a reply at the bottom of the page.
Click the cogwheel icon next to the thread or reply you want to edit or delete. Now click on Edit or Delete.
You can only delete or edit your own threads or replies.
Perhaps the Forum has not yet been activated for your division. The Familynet Manager at the care organisation can activate the Forum.
A Group Message is a message posted to multiple clients simultaneously. Only professionals can post Group Messages.
Click on Menu and go to Group Message. Write a message and select which clients you want to post the message to. Select whether the message is for All members or for the First contact person. Finally, click Post group message.
Click on Menu and go to Group Message. Click the cogwheel icon next to the Group Message you want to edit or delete. Now, click on Edit message or Delete message.
You can only edit or delete your own Group Messages.
The Professional+ and Familynet Manager at the care organisation can add clients.
Click on Menu and go to Clients. Now click on New client and enter the data of the client and the First contact person (this is the client or another family member). Finally, click on Send invitation.
The Professional+ and Familynet Manager at the care organisation can move clients.
Click on Menu and go to Clients. Now click on All clients and click the client you want to move. On the page of the client go to Page Management and go to Division. Here you can change the division.
You can only move clients to divisions that can be accessed by you.
The Professional+ can move the page to the archive.
Click on Menu and go to Clients. Now click on All clients and click the client you want to archive. On the page of the client go to Page Management and go to Archive page.
The Familynet Manager at the care organisation and First contact person can delete the page.
Click on Menu and go to Clients. Now click on All clients and click the client you want to delete. On the page of the client go to Page Management and go to Delete page.
The Professional+ and Familynet Manager at the care organisation can add professionals.
Click on Menu and go to Professionals. Now click on New professional and enter the data.
The Professional+ and Familynet Manager at the care organisation can add or remove professionals. Click on Menu and go to Professionals. Now click on the professional you want to edit or delete.
Click on Menu and go to Manage care organisation. Here you can change information on the care organisation, such as website, email address, telephone and the ‘About us’ text.
Click on Menu and go to Manage care organisation. Now click on Change cover picture and follow the instructions. The cover picture will be visible on the care organisation profile page, but also on the pages of all the clients.
Click on Menu and go to Manage care organisation. Now click on Edit logo and follow the instructions.
Click on Menu and go to Manage care organisation. Now click on Divisions and click New division.
Click on Menu and go to Manage care organisation. Now click on Divisions and click the division you want to edit or delete. You can only delete divisions if this division does not have any clients.
Click on Menu and go to Manage care organisation. Now click on Forum. Here you can switch the Forum on or off, per division.
During or after the the 30-day trial period, you can take out a subscription to the Familynet page ($4.95 per month or $49.95 per year). Go to Page Management and click on Subscription. Now click on Take out subscription and follow the instructions.
Please note: the subscription for the Familynet page only needs to be paid by 1 person.
You can pay with iDeal or credit card.
Go to Page Management and click on Subscription. Now click on Cancel subscription.